Delivery & Returns Policy

Delivery

 

Delivery is included in the price of all orders placed through the Wendover Wood online shop. We deliver to UK mainland addresses only and send orders by Royal Mail 1st Class.

Please allow 5–7 days for us to make your item. Once dispatched, delivery usually takes a further 1–2 working days.

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If your order hasn’t arrived when expected, please email us at wendoverwood@gmail.com with your order number so we can look into it.

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Personalised and bespoke items

 

We’re unable to accept change-of-mind cancellations or returns, or offer change-of-mind refunds, for items that are clearly personalised or made to your specifications. Please double-check all names, dates and messages before placing your order.

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Non-personalised items

 

If you change your mind about a non-personalised item bought online, you can cancel your order up to 14 days after receiving it. To let us know you’d like to cancel, email wendoverwood@gmail.com with your order number.

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Once you’ve told us you’re cancelling, you have a further 14 days to send the item back. You’ll need to pay the return postage for a change-of-mind return. We’ll confirm where to send it.

We’ll issue your refund within 14 days of receiving the item back or receiving proof that you’ve sent it, whichever comes first.

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Faulty, damaged or incorrect orders

 

You keep your statutory rights if an item arrives damaged, is faulty or differs from what you ordered. This applies to all items, including personalised and bespoke orders.

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Please email wendoverwood@gmail.com with your order number and a brief description of the issue. If you can include photos, they’ll help us see what’s happened.

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Depending on the circumstances, we’ll arrange a repair, replacement or refund in line with your statutory rights. If we need you to return the item, we’ll cover the reasonable return postage.